>> FAQs

Q: How do you ensure quality of your cleaners?

A: We receive around a hundred calls from prospective cleaners every week in response to our advertisements. They are interviewed at our office to ensure the suitability of the applicant. In addition to that we require cleaners to provide us with verifiable proof of identification, address and two references, one of which has to be a previous employer, only a few of them go through our screening process successfully.

Q: Can I specify the day the cleaner comes?

A: You can specify the day for the cleaner to come. We will make every effort to supply you with a suitable cleaner for the chosen day.

Q: Who pays the cleaner, you or I?

A: You do. Our regular clients pay the cleaner £8.50 per hour rate on the day of the work. If you require a one-off cleaning, different rates will apply

Q: How long will it take you to find me a cleaner?

A: We try to supply you with a suitable cleaner within 5 working days. Sometimes it may take a little longer depending on where you are, what days you want etc…

Q: What do I do if the cleaner doesn't turn up?

A: If this may be the case, you simply call us and we can send you another cleaner within days.

Q: What happens if the cleaner can't come in or I go away?

A: If you miss any cleaning, say due to changeovers, periods when you or your cleaner are on holiday, or on account of the cleaner being ill, you need to let us know and your account will be adjusted accordingly, so you do not end up paying for that period.

Q: What happens if the cleaner let us down?

A: We are very careful and thorough in the selection of the cleaners and one very important quality we look for in cleaners is that they are reliable. However, the cleaners' circumstances may change and they might let you down at one stage. Call us as soon as you can (you'll be surprised but you'll probably know before we do), we will find out why you have been let down and try to resolve it for you or if you prefer supply you with a new cleaner.

Q: Who is responsible for providing the cleaning products and materials?

A: You are responsible for supplying cleaning materials and equipment in addition to making arrangements for access to your home.
If you require a one-off cleaning then the company will provide all of the cleaning materials and equipment required.

Q: What happens if I am dissatisfied with the service provided by the cleaner?

A: In this instance, we will make every effort to find a replacement cleaner as soon as possible, normally within 5 working days.

Q: Are there any restriction placed on the cleaner, with regards to what they will clean?

A: Yes, they will not perform any deep or specialised cleaning of any antique, delicate or valuable items. Also they will not do outside window cleaning unless it's on the ground floor.

Q: Is there insurance cover for any damages done by the cleaner?

A: L&K has public liability insurance, which covers for major damages over £300(e.g. damages to carpets or any objects). Bleach spills are not covered and you should discourage you cleaner from using bleach.

If there is any question which is not answered here, send as a email from this link